Learning in action at CTA: impact assessment of selected CTA’s flagship products and services

During the past 4 years, more than at any time in its past, CTA has invested in external reviews of its major activities and programmes. As a learning organisation, CTA strives to draw lessons from its activities, particularly its successes but also to review and strengthen any shortcomings. While continuing with the long-established practice of conducting evaluations using set criteria, CTA has diversified its approach to also invest in a number of impact studies. As well as helping CTA to identify specific achievements, these evaluations and impact studies have provided important lessons, many of which have been used to improve the organisation’s operations and to shape the 2016-2020 Strategic Plan.